Our soft approach focuses on empathetic and respectful communication to build rapport with customers, understand their financial challenges, and encourage voluntary repayments. This method helps maintain positive relationships and fosters trust while ensuring compliance with legal and ethical standards.

For more challenging cases, our tough approach adopts a firm yet professional tone to assertively emphasize the seriousness of the debt while outlining the potential consequences of non-payment. This approach motivates timely resolutions without compromising the customer experience.